some examples of our projects:

Led the planning and delivery of a new offshore office hub for a UK-based transport infrastructure company which aimed to improve service delivery and reduce costs:

• Managed due diligence of the third party vendor in the Philippines, plus all legal and commercial negotiation.

• Established a new office hub, with over 90 employees recruited and trained, including call centre, Finance, HR, Compliance and Marketing functions. 

• Organisational structure designed and target operating model created, with all management and quality control processes in place.. 

• Within weeks, the new employees were outperforming their experienced UK-based equivalent teams, with higher productivity and better feedback ratings.

• Achieved 60% cost reduction, with approx £2 million annual savings.

Hand-picked as programme manager to urgently turnaround the highest priority IT programme for the bank's UK Board: 

• Reinvigorated and led the IT team during a period of severe pressure and successfully delivered the MiFID II Trade and Transaction Reporting programme across the Global Markets division, enabling reporting of over 2.5 million daily trades.
• Dramatically improved the accuracy of MiFID II regulatory reporting by proactively resolving over 2,500 defects with multiple, complex dependencies across all asset classes in the investment bank and over 100 systems, whilst under intense scrutiny from the bank's UK Board and FCA. 

• Managed the annual budget of $9m and a team of over 70 people; responsible for all programme management tasks, including resource and delivery planning. 

Rescued an electronic billing (e-billing) project that had failed at a global bank:

• Successfully re-planned the project and re-invigorated the team and stakeholders.

• Subsequently project managed through the entire project lifecycle to roll-out the Thomson Reuters Legal Tracker system to the US and UK, enabling review and payment of over $250 million of legal invoices annually, with improved efficiency and data analytics for over 250 users.  

• Responsible for all project manager tasks including planning, resourcing and delivery including all project documentation, managing risks/ issues, reporting, design and production of training materials, and all current (‘as is’) and future (‘to be’) process mapping. 

Project managed the delivery of the EU Cross Border Payment Regulation (CBPR) project at a leading global foreign exchange company, including:
• Leading end to end delivery of the project, including impact assessments, selection of overall approach, and delivery for both ATM/Cloud Services and Prepaid Card workstreams.
• Managing relationships with key client stakeholders on a day-to-day basis, including leading engagement with C-Suite stakeholders and external vendors.
• Business case development and budget tracking in line with the client's project management processes. 

We completed an audit of card payments at a global food services provider, to review PCI compliance, including:
• Confirmation and investigation of all card payment processes across all European entities.
• Assessment of PCI compliance for all card payment processes, including hand-held terminals, virtual terminals, telephone systems, and eCommerce/websites.
• Coaching and advising teams to complete Self Assessment Questionnaires (SAQs) to assess regulatory compliance.
• Providing advice and insight to senior managers to improve PCI compliance processes. 

Analysis and delivery of the PSD2 implementation programme at a national infrastructure company, including:
• Impact assessment of PSD2 regulatory change across the business, including hand-held payment terminals, telephone payments, eCommerce/websites and apps.
• Gap analysis of payment systems to confirm all remediation actions required.
• Management of external stakeholders/vendors (over 30) to provide project manager support and remediation actions.
• Detailed planning and delivery of all programme management remediation work to enable transactions to continue without interruption.

Rescued an electronic billing (e-billing) project that had failed:

• Successfully re-planned the project and re-invigorated the team and stakeholders.  • Subsequently project managed through the entire project lifecycle to roll-out the Thomson Reuters Legal Tracker system to the US and UK, enabling review and payment of over $250 million of legal invoices annually, with improved efficiency and data analytics for over 250 users.  

• Responsible for all project manager tasks including planning, resourcing and delivery including all project documentation, managing risks/ issues, reporting, design and production of training materials, and all current (‘as is’) and future (‘to be’) process mapping. 

Project managed the transition of the legal operations function from India to a new risk management centre in Europe:  

• Included recruitment, training, and management of a new team. 

• Designed and produced operating manuals and KPIs. 

• Headcount reduced, with team performance improved and functionality enhanced.  

• Project manager for the global rollout of a legal vendor tendering system across all business lines in the bank, including managing senior Legal and business stakeholders and providing training to staff globally;

 • Resulted in the increase of annual Legal tendering savings from €9m to €25m. 

A global money transfer company was experiencing a lack of timely and accurate reconciliation data from their global vendors (over 200), which was creating significant audit issues:  

• Provided programme management throughout the lifecycle, from analysing the historic complex problems to successful resolution. 

• Led a global team to engage directly with all vendors to improve data quality.

• Initiated a legal/commercial project to update vendor contracts to include data quality clauses, which had been missing previously.   

• Established an automated process to accelerate data transfer and reconciliation, whilst reducing manual processes and increasing efficiency.

• Enabled successful audits by dramatically improving data accuracy and enhancing process efficiency.  .